Last updated: April 3, 2026
Thank you for shopping with us. This Payment & Returns Policy explains how payments are handled on our website and outlines our procedures for cancellations, returns, store credits, and order-related concerns. For additional help, please visit our Frequently Asked Questions page or Contact Us.
Payment Policy
At this time, we accept Interac e-Transfers from Canadian banks. We do not accept PayPal or credit cards at this time. If you need more information on how to send an Email Money Transfer, please refer to the Interac help page.
When placing an order, payment should be received within 24 hours. Orders that remain unpaid after 48 hours will be automatically canceled and cannot be placed back into processing.
If a payment is received after an order has already been canceled, the order will remain canceled and a store credit will be issued instead of a refund.
Order Cancellations
Orders may be canceled before they ship by contacting us as soon as possible. Once an order has shipped, cancellations cannot be processed. Orders that remain unpaid after 48 hours are canceled automatically.
Refunds, Replacements, and Store Credits
We take product quality and customer support seriously. If you receive a product you believe is defective or if there is a problem with your order, please contact us within 7 days of delivery.
All customer concerns, refund requests, and replacement requests are reviewed on a case-by-case basis by our management team. When appropriate, a store credit, replacement product, or other resolution may be provided.
If a product is determined to be defective, a replacement product or store credit may be issued when appropriate. Replacement products are generally reserved for defective items.
Refund Request Time Limit
All refund requests and customer concerns must be submitted within 7 days of delivery. Requests submitted after 7 days are not eligible.
Store Credit Policy
Store credits are issued in the form of a coupon code. Each coupon code may be used one time only. If the full value of the credit is not used in one order, the remaining balance becomes void and cannot be reissued.
Multiple Items in One Order
If multiple units of the same item were purchased, only unopened items may be considered for resolution. If you open one item and are not satisfied, please do not open the remaining items and contact support right away.
Need Help?
If you have questions about payments, cancellations, or returns, please review our FAQ, read our Shipping Policy, or contact us.